Returns, Replacements and Refunds
Effective date: 26 August 2026
We want you to receive the game you ordered, complete and in good condition. This policy explains what to do if something arrives damaged, defective, incorrect or incomplete.
1. When you may request help
You may request a replacement or refund if your order:
- arrives damaged in transit;
- has a manufacturing defect;
- is the wrong product;
- is missing components; or
- is materially different from the product description or your confirmed order.
2. Reporting window
Please contact us within 7 calendar days of delivery. Include your order number and a clear description of the issue. We may ask for reasonable photographs or a short video of the product, packaging and shipping label so we can assess the request.
3. Change-of-mind returns
We do not accept returns simply because you changed your mind, no longer want the game, or ordered the wrong game. This does not affect your rights when a product is defective, damaged, incorrect, incomplete or not as agreed.
4. How we resolve an eligible request
Where practical, we will first offer a replacement of the affected product or missing component. If a replacement is unavailable or not appropriate, we may approve a refund to the original payment method.
5. Returning the product
Do not send anything back until we approve the return and share the return details. Where a physical return is required, the customer must arrange and pay the eligible return shipping and collection. Please pack the product securely and include all components supplied with it, except where that is not reasonably possible because of the defect or damage.
This return-shipping condition does not limit rights or remedies that cannot lawfully be excluded under applicable consumer law.
6. Inspection and refund timing
We may inspect the returned product before completing the resolution. Once a refund is approved after any required inspection, we will initiate it to the original payment method within 5 business days. Your bank or payment provider may take additional time to display the credit.
7. Order cancellation
You may request cancellation before dispatch by contacting us as soon as possible. Once an order has been dispatched, it cannot be cancelled and this returns policy will apply only where the delivered product is eligible under the conditions above.
8. Delivery issues
For delayed, lost or undelivered shipments, contact us with your order number. We will investigate with the delivery partner. More delivery information is available in our Shipping Policy.
9. Your legal rights
Nothing in this policy excludes or limits any right or remedy available to you under applicable consumer law, including rights relating to defective, deficient, spurious, misdescribed or late-delivered goods where those rights apply.
Email support@theweekendshuffle.com or WhatsApp +91 82397 40727 with your order number and the issue.